Shipping Policy

Shipping Policy - the basics

We try to answer all emails within 2 business days.

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Shipping Times:  Please remember that shipping times are calculated by Canada Post and any international carrier and are not guaranteed.  It is not unusual for packages to arrive after their intended delivery date.

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Shipping is calculated based on weight.

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Incorrect Addresses:  In the event that an address used for your order is incorrect (wrong address used, old address used, missing apartment number, etc.) your order will be reshipped after it has been returned to Crafted By Cosmio and new shipping charges are paid.  If your address has changed and your order has not been shipped, please send us an email at info@craftedbycosmio.com stating the correction.  We will then make sure your address is updated before shipping.

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International Orders:  Crafted By Cosmio is not responsible for any additional fees associated with a package after it's left our facility.  All customs, duty, brokerage fees, etc. vary by carrier and are to be paid for by the purchaser.

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All Shipping charges include a small Handling fee to cover the cost of envelopes/boxes, packing materials, tape & labels.