Refund Policy

Retail Purchases:  We do not accept returns or exchanges.  Please read all listing descriptions carefully before making a purchase.  

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In the event that a partial or full refund needs to be processed, a 10% processing fee will be deducted from the total refund amount.  Shipping charges are non-refundable.

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If we've made a mistake with your order please send a photo of your items with your signed invoice to info@craftedbycosmio.com.  If you have received a flawed/damaged item please send a picture of:  

 

1) the product including packaging

2) damaged item out of the packaging

3) close up of shipping label with tracking number

4) your signed invoice to info@craftedbycosmio.com.

 

The four requested photos are necessary for us to file a claim.  All packaging must be kept until your claim is complete.  All inquiries should be emailed within 7 days of delivery and we will work with you to resolve any issues.

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Retail Order Cancelations:  In the event that an order is canceled before it is shipped, a 10% processing fee will be deducted from the total refund amount.